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UID:FloktuSchedule26221@floktu.com
DTSTART:20191107T031000Z
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TRANSP:OPAQUE
DTEND:20191107T034000Z
LOCATION:Cropley House\, 84 Watkins Road\, Baulkham Hills\, New South Wales
SUMMARY:Hills District Small Business Expo & Conference - GROWTH - Customer
  Experience – Making the most of every customer interaction
DESCRIPTION:In this presentation Anne will take you through all things Cust
 omer Experience. She will cover why it is important and the link to custom
 er loyalty. She will show you some simple tools to use to understand who y
 our customers are and the experience they have with your business. Finally
 \, she will talk about customer data  from Google Analytics and email open
  rates to customer satisfaction surveys  how easy it is to capture data an
 d feedback in the digital world and how crucial it is in delivering except
 ional customer experiences.
DTSTAMP:20260914T093707Z
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